The expansion of Transjakarta services to Jakarta’s surrounding areas, including Jati Asih in Bekasi City, is still facing basic infrastructure challenges. At the Komsen Jati Asih stopping point, passengers are forced to queue on the roadside due to the absence of a proper bus stop since the route began operating in May last year.

The B41 route connecting Bekasi and Cawang Sentral serves around 2,000 passengers daily. During peak hours, waiting times can be quite long, ranging from 30 minutes to up to two hours. The situation becomes even more difficult during the rainy season, as there is no shelter available for passengers.

In addition to affecting passenger comfort, the long queues also frequently disrupt traffic flow in the surrounding area. Complaints from the public continue to emerge, particularly regarding the lack of basic supporting facilities.

In response, the Bekasi City Regional House of Representatives (DPRD) has urged the local government to immediately construct a bus stop in the area. As a temporary solution, simple facilities such as tents have been proposed to provide passengers with a more adequate waiting space.

According to Muh Azis Muslim, a public policy observer and lecturer at the Department of Public Administration, Faculty of Administrative Sciences, Universitas Indonesia (FIA UI), the situation indicates that service planning has not been fully developed. He emphasized that transport operations should be supported by adequate infrastructure readiness from the outset.

He also highlighted the importance of coordination between the government and transport operators to ensure that supporting facilities are in place before services are launched. Without this, the quality of public service becomes less than optimal and does not fully meet public needs.

While the expansion of public transportation is an important step in addressing congestion, the provision of basic facilities such as bus stops remains essential to ensure that services run effectively and provide comfort for users.